NeuConnect, is a mobile feedback platform that helps the public communicate with agencies to resolve issues. App users become the eyes and ears of the agency, providing feedback from their mobile devices. In turn, the agency leverages new operational technologies to aggregate, share, and process information.
Public Feedback Channel
Include Additional Materials
Business Process Management
Configure the system to route feedback by content, geography, or other factors. Easily find records with a keyword search.
Add, edit, and delete data from files, and share them across the agency. Delegate or assign cases to other staff members with the click of a button.
Maintain a secure environment with SSAE 16 SOC II Compliance.
Reporting & Analytics
Provide coworkers and superiors actionable intelligence with key metrics.
Share data with 3rd parties. Store files in compliance with record retention regulations
The many features of NeuConnect platform present a number of benefits to their users. Agencies see benefits in operations, efficiency, and public engagement.
With a broad range of experience across multiple government agencies, Neubus is SSAE 16 SOC 2 compliant. The NeuConnect platform behind a secure fire wall, encrypting all data while it is at rest or in transit.
Move through workflows without interruption in one platform, eliminating the need to aggregate unstructured data from multiple sources.
Each team can maintain the processes that they have in place by configuring the platform to route, escalate, duplicate, or archive cases.
Cycle Time Improvement
Receive, process and respond to feedback more quickly with customized workflows and seamless technology integration.
Maintain consistent data integrity across the agency, following pre-determined work flows and processes configured for your operation.
Automate administrative tasks to allow employees to focus on high-level tasks rather than administrative issues.
Spend less time on administrative tasks, use less paper, and free up office real estate used by printers and servers.
Having all communications aggregated into one system saves employees time searching, entering, or transferring information.
Review quantitative metrics to present senior leadership with opportunities where programs can be scaled.
Case activity can be tracked so your division knows the status of all feedback submissions, for informing management or the public.
A closed loop system enables employees to reach citizens in a personalized manner quickly, and address their concerns.